Introduction
Nakuru County prioritizes inclusive governance by engaging the public in policy-making, planning, and development. Through structured forums and outreach initiatives, residents are empowered to voice their needs, co-create solutions, and participate in decision-making processes.
💡 Why Public Engagement Matters?
- 🧭 Promotes Transparency & Accountability – Builds trust through open communication and shared decision-making.
- 🗳️ Enhances Participatory Governance – Empowers citizens to influence policies and development priorities.
- 🤝 Strengthens Social Cohesion – Encourages dialogue and mutual understanding among diverse community groups.
- 🧠 Harnesses Local Knowledge – Taps into community insights for tailored and effective solutions.
- 📈 Improves Policy Relevance – Aligns government initiatives with citizen needs and priorities.
⭐ Best Features of Our Engagement Model
Regularly held forums across wards for local-level dialogue.
Use of online tools and social media for wider inclusion.
Open mechanisms for submitting concerns, ideas, and compliments.
Inclusion of youth, women, PWDs, elders, and civil society in forums.
Insights from forums guide future programs and services.
Engagement Highlights Gallery
📸Community Voices in Action
📸Digital Dialogue Platforms
Public forums empowering residents across wards to influence county development. 🗳️👥🗣️
Citizens engaging with leaders through online forums and participatory tools. 📲💬🌍
Feedback and Grievance Redress Mechanisms
The County Government of Nakuru values citizen feedback and is committed to addressing grievances efficiently. Structured channels for receiving, resolving, and reporting complaints ensure responsive and accountable service delivery.
🎯 Why Feedback and Grievance Systems Matter?
- 📢 Promotes Accountability – Enables government departments to take responsibility and improve services.
- 🕵️ Detects Service Gaps – Identifies issues, inefficiencies, or misconduct early.
- 🛠️ Improves Public Services – Insights from complaints are used to refine service delivery.
- 🧍 Protects Citizen Rights – Ensures residents can raise concerns safely and be heard.
- 🔁 Builds Trust in Governance – Transparent complaint handling enhances public confidence.
🔧 Key Features of Our Redress System
Accessible points for real-time reporting and inquiries.
Digital submission and tracking of complaints.
Anonymous or direct feedback collection at offices.
Structured workflows with timely updates.
Monthly reports on grievance trends and resolution rates.
Grievance Mechanism Gallery
🗨️Voice Matters: Reporting with Confidence
💡 “Redress : From Complaint to Resolution
Residents using toll-free lines, forms, and desks to lodge service complaints. ☎️📝🏛️
Tracking systems ensuring timely, accountable response to public concerns. 📋✅🔁
County Government of Nakuru e-Government Services
Download Resources
All Services
- Revenue Administration
- Accounting Services
- Financial Services
- Economic Planning
- Supply Chain Management
- Budgeting
- Early Childhood Development Education (ECDE)
- Vocational Training Centers
- Public Communication
- Roads and Public Transport
- Bridges and Drainage Systems
- Public Structures and Buildings
- Street Lighting
- Youth Development
- Sports
- Gender
- Social Services
- Water and Sanitation
- Environment and Natural Resources
- Climate Change and Energy
- Land Valuation Administration and Management
- Physical Planning
- Urban Development
- Housing
- Division of Agriculture
- Livestock Production
- Division of Fisheries
- Veterinary Services
- Human Resource Management and Development
- Disaster Management and Humanitarian Assistance
- Public Participation and Citizen Engagement
- Careers
- ICT and e-Government
- Internal Audit
- Resource Mobilization
- Land Survey
- Agriculture Engineering Services
- Training Research and Extension Services
- Public Service Administration and Devolution
- Inspectorate Services PSTD
- Plant and Soil Health Management
Connect With Us
P37C+P6, Biashara Moi, Nakuru, Kenya
Mon – Fri: 8:00 am – 5:00 pm
Service Request
Useful Links
County News & Updates
The latest news, articles, and resources, sent straight to your inbox.
[mc4wp_form id="228"]