Infrastructure

The Department of Infrastructure comprises Roads and Transport, additionally to Public Works and Disaster Management. Nakuru County being one of the biggest Kenya counties in terms of area as well as population. This signifies that the department of Infrastructure has a huge responsibility of providing services such passable roads, functional storm water drainage as well as rapid response to disasters among others against a backdrop of scarce resources.

Roads

Nakuru County has a total of 9, 654.10 Km of roads. These roads are classified into class A (International Trunk), B (National Trunk), C (Primary), D (Secondary), E (Minor), SPR (Special Purpose), U (Unclassified).

Agriculture being the lifeline of the people in almost all Nakuru’s sub-counties, enhanced connectivity through the provision of adequate roads by the County Government of Nakuru cannot be gainsaid.

Imarisha Barabara Program

Passable roads enhance market access by farmers. They also facilitate ease of access to other services by the people. Increased economic activity that result from the boons of agricultural activities supported by a good road network attract other industries. As this happens, a shared infrastructure that supports industrial growth develops, spilling the economic benefit to the people. This is the reason why from the onset of his term, H.E Governor Lee Kinyanjui has embarked on an ambitious transformative plan of grading and gravelling roads in all the 55 wards of Nakuru County dubbed ‘BORESHA BARABARA’.
This program is different and first of its kind as it aims for long term solution as opposed to short-term renovation whereby roads degenerate after three months.

Vision

The leading department in delivery of safe, integrated and sustainable transport and public infrastructure

Mission

To provide a safely designed, efficient, cost effective transport system, develop public infrastructure and rapid response to disaster.

Core Values

We are dedicated to espousing these core values as the guiding principles for our operations:

Customer-focused

Professionalism

Integrity

Equity and Equality

Transparency and Accountability

Team work

Creativity and Innovativeness

Functions

Storm water management in built-up areas
County Roads
Street lighting
Traffic and parking
Public Roads Transport
Mechanical and Transport Equipment
Public Works
Firefighting and disaster management
Licensing of County Transport
Construction of footbridges
Management of donor funded infrastructural projects
Designing, documentation, contract and post-contract management of county infrastructural projects.
Maintenance of public buildings and other infrastructural projects

Strategic objective

To improve roads and infrastructure
To enhance transport system
To improve street lighting
To enhance storm water management
To improve firefighting and disaster management

Grievance Redress Mechanism

The Grievance Redress Mechanism (GRM) for the Department of Infrastructure provides a structured channel for the public to report and resolve issues related to infrastructure services, including roads, bridges, drainage, public buildings, street lighting, and waste management. Through this system, residents can submit grievances about delays, safety hazards, environmental concerns, or service quality. Each grievance is categorized, assigned a unique tracking ID, and directed to the relevant unit for action. Regular updates keep the grievant informed, ensuring transparency and accountability. This GRM underscores the department’s commitment to maintaining and improving infrastructure quality and safety for the community.

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Full Name

Phone Number

Grievance Category

Date / Time

Date

Time

Location (Town, Ward, Subcounty)

Type of Grievance

Description of Grievance & Preferred Solution

relevant information that could assist in investigating or addressing the grievance.

Terms and Agreement

I understand and agree to the terms listed here.

I submit this form and confirm that everything on it is true and complete to the best of my knowledge. I understand that providing false information can lead to disciplinary action and/or termination.